SHIPPING / RETURNS POLICY

SHIPPING / RETURNS POLICY

SHIPMENT  
 
FREE SHIPPING 
We offer FREE shipping for all orders to Europe with DHL express.
When you have placed an order, you must also wait up to 2/3 weeks to give us the opportunity to make your sandal.
If you need a faster shipping please contact us by email to: shop@damapreziosa.com
Once your order has shipped you will receive a shipping confirmation email.
You can track your order via the shipping confirmation email.
Items shipped with express shipping will take from 3 to 5 days in Europe while we can't provide a perfect timing for the rest of the world since it depends on your Country customs laws.
It will be our courtesy to inform you about the actual processing time of the items you choose in the confirmation mail.
 

We ship internationally via DHL.

Duties/Taxes are NOT included in the shipping cost and you are responsible for these fees when your order arrives into your country. If the customer refuses delivery due to import duties and taxes and other charges or commissions, the package will be returned to the sender, in those cases, any additional costs that will occur will be borne by the customer and the original order will NOT be refundable. 

RECEPTION OF THE PACKAGE

The customer is strongly advised to check the status of the packaging and the number of Products received upon receipt and to indicate any anomalies in the courier's transport document before signing the proof of delivery.

 If the package shows signs of tampering or alteration, the user must immediately inform us by mail to: shop@damapreziosa.com without prejudice to the fact that the rules on the right of withdrawal and the legal guarantee of conformity are still present.

RETURNS & EXCHANGES 
Exclusion of the right of withdrawal
Please note that pursuant to art. 59, first paragraph, letter c) of Italian Legislative Decree No. 206/2005 (Consumer Code), the right of withdrawal is excluded for the provision of “products that are custom packaged or that are clearly personalised”.

We DO NOT accept returns, all our products that are custom packaged.

 If the product you ordered does not match your size, you can replace it within 14 days of receipt and your order.

Our returns lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused

and in the same condition that you received it. 

The Product shall be kept, handled and examined with the level of care to be normally expected, please try your shoes on a carpeted, clean surface, as shoe soles with any sign of wear will not be accepted for an exchange. 

Damapreziosa reserves the right to refuse any return on merchandise that does not meet the above requirements. If your exchange is not accepted, it will be sent back to you at your expense and a refund will not be issued. 


The returned product must be in the original packaging equipped with labels, dust bag and information leaflets and the box cannot be used as a parcel for delivery but must be protected in another package so as not to be damaged. 

Only items that have been purchased through our website are eligible for a return/exchange. 

The transport costs for the change are charged to the customer. 
You are responsible for the cost of returning

your items through the courier of your choice.

In case of exchange of an item, the user will be responsible for the costs incurred

for returning the items through the courier of his choice.

Once the exchange has been made, DAMAPREZIOSA will send back the exchange for free. Please check out about 2-3 weeks for the item to be exchanged.

In case of doubts or questions about our shipping / returns policy,

send an email to: shop@damaprezisoa.com
RETURNS & EXCHANGES OUTSIDE  EUROPE 

When the package returns to Italy from a country outside the European Union customs and import duties are required at customs, which are estimated at around 26-28% of the price paid for the product will be deducted from your refund. 


If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance.

Otherwise we cannot guarantee the receipt of your shipment.
 
EXCHANGES
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to: shop@damapreziosa.com
The transport costs for the change are charged to the customer.